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EnergyHub and Oracle Utilities integrate distributed energy resources into the utility customer experience

EnergyHub Team

August 21, 2019

Collaboration empowers utility customers to get the most benefit out of their energy devices, including smart thermostats, electric vehicle chargers, solar inverters and more

BROOKLYN, New York – August 21, 2019 – EnergyHub today announced a collaboration with Oracle Utilities to help energy providers intelligently incorporate distributed energy resources (DERs) into their customer engagement and distribution network operations. The two companies are teaming to supercharge enrollment in bring-your-own-device (BYOD) programs, create a connected utility experience for customers, and enable utility distribution operators to integrate DERs at scale.   

Oracle delivers Opower, the world’s most widely deployed utility customer engagement platform and a market-leading Network Management System (NMS) for advanced distribution operations. EnergyHub offers the Mercury DERMS, the only platform in the industry that enables utilities to enroll, monitor, and orchestrate DERs at scale. As a combined solution, the companies’ platforms unlock new utility value from DERs and create a complete, connected utility customer.

“Our clients are looking for an enterprise-wide solution for managing grid-edge DERs” said Seth Frader-Thompson, cofounder and president of EnergyHub. “Combining our solution with Oracle’s capabilities drives greater adoption of customer-owned DERs and makes it easy for our clients to seamlessly integrate DERs into the entire utility strategy, from customer engagement to demand side management to distribution operations.”

Elevating the utility customer experience

With one solution, utilities can combine energy usage, DER, and rate plan insights into a single, engaging customer experience. With a new depth of personalization and targeted marketing, EnergyHub and Oracle Utilities can not only boost enrollment in utility BYOD programs but also accelerate adoption and beneficial use of all types DERs, from smart thermostats and EV chargers to batteries and solar inverters. The companies are combining their efforts to help utilities strengthen their position as trusted advisors and to lead all types of energy consumers to actively participate in a customer-centric grid.

“Utility customers are adopting more clean, distributed energy technology every day, and they trust their utility for advice on what technology to adopt next. In tandem, customers want better insight into how their technology is helping them save energy and on their utility bills,” said Scott Neuman, Opower group vice president at Oracle Utilities. “We’re working with EnergyHub to help utilities provide all that and the demand flexibility the industry needs at scale right now.”

Integrating DERs into holistic grid operations

The companies are also offering a solution that combines EnergyHub’s grid-edge platform with the Oracle Utilities Network Management System (NMS) for advanced distribution operations. One solution will give the control room unprecedented visibility, control, and optimization of grid-edge DERs and extend the reach of distribution operations to behind the meter. Grid operators using the Oracle Utilities NMS will get situational awareness and optimized load and voltage control of both customer-owned and utility scale DERs in real-time. As a result, they will be able to dispatch everything from system-wide peak load reduction to real-time calls for localized voltage and load relief to proactively mitigate grid constraints before they happen.

Learning from industry-proven deployments

EnergyHub and Oracle Utilities both work with some of the country’s largest and most innovative utilities, including National Grid, Eversource, SoCalGas, Arizona Public Service, and Southern California Edison. By coordinating their efforts, EnergyHub and Oracle Utilities will help their clients work across their own organizations, learn from industry best practices, and accelerate demand management innovation to scale.

About EnergyHub

EnergyHub is the distributed energy resources (DERs) management platform for utilities. EnergyHub’s Mercury DERMS allows utilities to partner with their customers to deliver more powerful demand side management and grid services using the industry’s leading ecosystem of DERs. Our Bring Your Own Device service makes millions of existing connected homes available to utilities for demand response without a single truck roll. Over 40 utilities rely on EnergyHub’s platform to operationalize various configurations of programs and services. EnergyHub is an independent subsidiary of (NASDAQ: ALRM), the leading platform for the intelligently connected property. For more information, visit  


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Jamie Kemp                                                                                   

Aspectus Group for EnergyHub                                                  

+1 (646) 202 9815                                                                            


Kristin Reeves

Oracle Corporation

+1 (925) 787 6744

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