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Last updated: July 18th, 2023

Privacy Policy

EnergyHub, Inc. (“EnergyHub“) provides demand-management products and related services to utility companies and thermostat and other connected device providers. EnergyHub (alternately, “EnergyHub”, “we”, “us” or “our”) respects your privacy and is committed to complying with this privacy policy (“Policy”), which describes what information we collect about you, how we collect it, how we use it, with whom we may share it and what choices you have regarding our use of your information. This Policy applies to information collected on our website located at (the “Website”), any current or future mobile applications associated with the Website (the “Mobile Apps”), all connected devices such as thermostats participating in programs, all interactive features, applications, widgets, social networks and social network “tabs”, and other online or wireless offerings that post a link to this Policy, whether accessed via computer, mobile device or other technology or any associated content, material, or functionality contained on the Website or Mobile Apps (collectively, the “Services”). This Policy is incorporated into and is a part of the terms of use of the Services located (the “Terms of Service”). We encourage you to become familiar with the terms and conditions of both this Policy and the Terms of Service. By accessing and using the Services or participating in a program, or any part thereof, you agree that you have read and understand this Policy, and that in exchange for access to the Services, you accept and consent to the privacy practices (and any uses and disclosures of information about you) that are described in this Policy.


If you reside in California, please also see the section below called California Consumer Privacy Act (CCPA) Rights.


This Policy describes how we protect and handle the information that you provide and that we obtain through our Services. We may collect or receive information about you or your use of the Services from the following:

  • When you access the Services via our Website, Mobile Apps or similar consumer web portals that we host or that are made available by utilities, thermostat providers or other device providers (the “Portals“), including the Radio Thermostat Mobile App, Lux Products Mobile App, TXU Mobile App, https://my.luxproducts.com and;
  • When you interact with the content on the Portals or any other content provided through the Services (the “Content“);
  • When you access or use the Bring Your Own Thermostat® Mercury Platform;
  • When you access or use devices connected to the Services, including, without limitation, connected devices such as electric vehicle chargers, solar inverters, batteries and connected thermostats connected via cloud to our technology partners (the “Devices“);
  • When you access or use our Mobile Applications;
  • When you access or use our Website and the “Mercury Platform”, which interconnect the Portals, the Mobile Apps, and the Devices;
  • When you access or use websites and forums designed to collect your feedback (the “Survey Sites“);
  • When you access or use websites and forums designed to provide technical support and foster product discussion (the “Support Sites”);
  • When we collect your information as a representative of a utility or Device provider; and
  • When you interact with us or the Services through any other medium or device now known or hereafter developed.


In this Policy, for convenience we refer to the combination of products and services we provide, or our Partners provide, including the Services, the Portals, the Content, the Devices, the Mobile Apps, the Survey Sites and the Support Sites as the “System.” Components of the System use cloud servers and data services located in the United States of America and Canada. Capitalized terms not defined herein have the same meaning as in the Terms of Use at


If you have any questions as to how the Policy applies to you, please email us at


Please read this Policy carefully. By connecting your Device to the Mercury Platform or a Portal and/or using any portion of the System, you acknowledge the procedures and practices discussed in this Policy. We may, from time to time, change this Policy (as further described in Section 8.1 below), so please check it regularly for any changes or updates.


If you are using our System (including by using your Device when connected to the Mercury Platform) from outside of the United States, please be aware that your information may be transferred to, stored in, or processed in the United States, where our servers are located and our central database is operated, and by using the System you agree to this. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. By using our System or your Device when connected to the Mercury Platform, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy. Data will be protected subject to this Policy and applicable privacy laws in the United States.


As part of distributed energy resource programs that we run on behalf of our utility customers, we collect information relating to you and your use of the System. We use the term “Consumer Information” to refer to any personally identifiable information relating to you or your use of any portion of our System, including your Device. We collect various categories of Consumer Information in connection with your use of the System and some of this information specifically identifies you or your household. Such Consumer Information could relate to the employees of our utility customers, thermostat and other Device providers or consumers with Devices that have signed up for Utility programs. The following sections describe more specific categories of Consumer Information.


1.1 Location-Based Information

Some features of our System, such as location-activated thermostat adjustments, use location information about a Device (collectively, “Location-Based Services”). Before Location-Based Services can be used or collect location information, you must first opt-in to activate these services. If you enable these features, we will automatically collect and store location information from a device you designate which is capable of producing location data (e.g., mobile device, GPS device, or vehicle). This location information may include your current location or places you have recently visited. We also may aggregate this information, but this information will only be used for EnergyHub’s, its affiliates’, utility customers’, thermostat providers’ and other Device providers’ and strategic partners’ purposes and to provide information requested by you. If you do not wish for us to collect and store this information, do not enable these features.


1.2 Account, Contact, and Service Information

“Account Information” is information about you and your account, including your Contact Information and Service Information (both defined below) and other account-related information that is necessary or useful for us to manage your account, provide you or your Device with access to the Mercury Platform and manage privacy preferences.


“Contact Information” means information that allows someone to identify or contact you, including, for example: your name, address, telephone number and email address. When you register with EnergyHub, your utility, thermostat provider, other Device provider or one of our strategic partners, we may collect or receive your Contact Information. We may also receive other information about you, including anonymous demographic information that is not unique to you, such as your ZIP Code, account settings, and preferences. Your ZIP Code, without more, is not considered Contact Information because the ZIP Code, by itself, does not identify you or permit someone to contact you. We also collect Contact Information about the personnel of utilities and Device partners.

“Service Information” means information generated by your use of the System or your Device or otherwise used by EnergyHub in connection with providing the System. Examples of Service Information include your home profile (including ZIP Code and home size), home system configuration (including Devices monitored by the System, account information, schedule, mode, automation and thermostat settings), Devices in your home (including types, model numbers and software version numbers), and the level of Service. Certain Service Information is collected and transmitted to us whenever a Device is connected to the Mercury Platform. We may also receive and collect Service Information from third parties, such as Device providers and utility companies.

In the event that you contact us for customer support, we may also request that you provide additional Contact Information or Service Information relevant to the support requested by you. You are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of the System is not provided. We may retain communications relating to customer support, and information drawn from such communications, for statistical and reference purposes.


1.3 Usage Information

“Usage Information” is information about a consumer’s electrical usage or consumption relating to electrical loads monitored by the System, a consumer’s electric vehicle electrical usage, solar panel performance, a consumer’s overall household electrical usage, heating and cooling information and other information about the use and performance of Devices and HVAC systems, the interaction of a consumer’s Devices, the Mercury Platform and the Portals and your use of the System. We receive this type of information from Devices, the Portals, the Mercury Platform, and the Services as they are used in the System, and we may also receive and collect Usage Information from third parties, such as your electric utility company, thermostat or other Device provider.


Usage Information also includes information about a consumer’s Devices, computer hardware and software that is automatically collected when you access the Portals and other features in the System. This Usage Information can include your IP address, browser type, domain names, access times and referring website addresses and Wi-Fi service set identifier. This information is used by us for the operation of the System, to maintain quality of the System and Services, and to provide general statistics regarding use of the System.


We may keep track of the websites and pages you visit within the Portals and the System, in order to optimize the functionality of the Services and better understand how the Portals and Services are used.


1.4 Device Utilization Information

“Device Utilization Information” is data that contains detailed information about the operation of a Device in a consumer’s home, such as a connected thermostat, electric vehicle or charger, battery or other connected device, access to the Mercury Platform, or internal environmental monitoring such as abnormal changes in a component’s temperature and operating level. Device Utilization Information records are collected whenever a Device is connected to the System. Device Utilization Information is linked to your Account Information. Device Utilization Information does not include Usage Information.


1.5 Survey Information

“Survey Information” is information relating a consumer’s experiences and satisfaction with the System, a consumer’s participation in distributed energy resource programs and suggestions relating to the System provided by a survey participant through one of the Survey Sites or by other means, which indicate that such information may be shared publicly unless otherwise provided in System program agreement applicable to such consumer. Such surveys are typically conducted at the request of the utility or Device provider.


We use Consumer Information for a wide variety of purposes, including to enhance the System, to provide you with customer service and provide products and services to you. We also use your Consumer Information in anonymous form to better understand how consumers and utility or Device provider users use our System, which Services they use and for various other business purposes.


2.1 Account Information

We use your personally identifiable Account Information to establish a user account with us, enroll you in a program, assist you in the use of the System (including customer support), and for other business purposes.


2.2 Usage Information

We use personally identifiable Usage Information to provide utilities, Device providers and consumers with a consumer’s energy use data, to help consumers set energy goal/budgets and track a consumer’s progress, to optimize and support our grid service offerings (e.g., demand response in the Mercury Platform) and to optimize the performance of your System. We may also use Usage Information for customer support, System restoration, and research and development activities.


2.3 Device Utilization Information

We use personally identifiable Device Utilization Information for technical troubleshooting, quality control, customer support, enhancement of the System, and research and development activities.


2.4 Anonymous Consumer Information

We also “anonymize” Consumer Information by removing any identifier that can be associated with your personal Contact Information. Anonymous Consumer Information may be associated with or include other Account Information or Consumer Information that does not identify you. It allows us to understand usage of the System at a ZIP code level. Anonymous Consumer Information helps us develop reports and analyses about how consumers and users use our System and for other research such as research regarding behavioral inferences. We may share anonymous Consumer Information and reports and analyses based on anonymous Consumer Information publicly or with third party partners, utility companies, Device partners or service providers. We also use anonymous Consumer Information to troubleshoot technical issues with our System and to compile statistics and reports of usage of the System. To enable technical support, anonymous Consumer Information may be identified by an anonymous random identifier, which is not connected to any of your personally identifiable Consumer Information. To further protect your privacy, anonymous Consumer Information does not include Contact Information or any other information that would identify any specific individual or household.


2.5 Survey Information

Unless otherwise provided in the applicable System program agreement, we may use Survey Information and any ideas, concepts, know-how or techniques contained therein for any purpose, including without limitation, presentations, blog posts, tweets and testimonials in any medium; provided we will remove personally identifiable Contact Information (other than in certain testimonials we may publish first name and city or town). Please do not provide any Survey Information which you do not wish to have shared publicly.


2.6 Contests, Sweepstakes and Other Promotions

On our System or in connection with a distributed energy resource or similar program, you may wish to participate in contests, sweepstakes and other promotions that we may offer from time to time. Through these promotions, you may choose to participate in activities such as sharing information found on our website or apps with others and sending e-mail invitations. In connection with any contests, sweepstakes and other promotions that we may offer from time to time via our System, we use the information you provide to administer the contests, sweepstakes, and other promotions. Subject to applicable contractual or legal restrictions, we also may use the information to communicate with you, or the other people you select, about our products and services or our utility customers or the Device providers may use such information to communicate with you about the contests, sweepstakes, or other promotions or their products and services. If you choose to participate in these promotions, and are eligible to do so, we may ask you for information such as your name, e-mail address, date of birth, address, telephone number, thermostat or Device provider and/or utility company.


2.7 Social Media Platforms and Websites

Any information, communications, or material of any type or nature that you submit to our System (including, but not limited to, any of our pages contained on a social media platform or website such as Facebook or Twitter) by e-mail, posting, messaging, uploading, downloading, or otherwise (collectively, a “Submission“), is done at your own risk and without any expectation of privacy. We cannot control the actions of other users of any social media platform or website and we are therefore not responsible for any content or Submissions contained on such sites and platforms. By visiting any of our pages or websites that are contained on a social media platform or website, you are representing and warranting to us that you have reviewed the applicable privacy policy and terms of use of such platform or website and that you will abide by all such provisions contained therein.


2.8 Special Statement for Job Applicants

Any Consumer Information that you provide to us when applying for a career position with us will be used to consider and act upon your application and as otherwise described in this Section. We may retain your Consumer Information for a period of time, but only for as long as necessary for such purposes or as otherwise required by law. We may disclose your Consumer Information to our agents for the purpose of evaluating your qualifications for the particular position you applied for, for other available positions or as otherwise required by law. We may also disclose your Consumer Information to third parties hired by us to collect, maintain, and analyze candidates for career positions or as otherwise required by law.


We will not use, disclose or transfer your Consumer Information, except as set forth in this Policy, unless (1) you expressly authorize us to do so, (2) it is necessary to allow our utility customers, the Device providers or our service providers or agents to provide products or services, (3) it is necessary in order to provide distributed energy resource or similar programs to our utility customers and the Device providers (and contacting you when necessary), (4) we are sending you other information that may be useful to you, (5) subject to applicable contractual or legal restrictions, it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, (6) it is necessary to protect the confidentiality or security of your records, (7) subject to applicable contractual or legal restrictions, it is necessary in connection with a sale of all or substantially all of the assets of EnergyHub or the merger of EnergyHub into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which EnergyHub is not the survivor, (8) it is necessary in connection with other business purposes including, without limitation, customer care, service quality, business management and operation, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends and dispute resolution, (9) it is necessary to comply with law enforcement, governmental mandate, or other legal requirement, if appropriate, for your protection or in connection with an investigation or prosecution of possible unlawful activity, (10) it is necessary for us to provide it to our attorneys, accountants, regulators, auditors or other advisors, or (11) it is otherwise necessary for us to disclose it as required or permitted by law.


We may disclose anonymous Consumer Information, and analyses and reports derived from such information, to third parties including utilities, our service providers, advertisers, merchants, consumer and market research companies and other organizations. We will not disclose your personally identifiable Consumer Information to any third party for marketing purposes without your express written consent. If the System is distributed by one of our distributors or strategic partners, they may have the same access to your Consumer Information as we do. They have agreed to treat such Consumer Information as outlined herein unless they have another agreement directly with you.


3.1 Contractors and Third-Party Service Providers

We may use independent contractors to assist with our operations. Such contractors may include programmers, consultants, billing and other agents, auditors, attorneys and accountants, potential purchasers of our business, collection agencies, and third parties who provide services necessary for us to provide the System or conduct legitimate business activities in connection with the System. Some of these contractors will have temporary access to our databases of Consumer Information. Their access to such information will be limited to specific tasks. We also use third parties to help with certain aspects of our operations, which may require disclosure of your Consumer Information to them. For example, we may permit third-party manufacturers of energy management Devices to connect their devices to our System and require them to provide support for those Devices, or we may use a third party to communicate with you (via telephone, email, or letter) about your account or upcoming features or services, to generate demographic profiles based on Consumer Information of consumers, to analyze data and produce reports and optimization programs, and to perform other work as part of or in relation to the System that we may need to outsource. We require these contractors and third parties to agree to protect the confidentiality of your Consumer Information and to use it only as necessary to perform the services they are asked to perform. These contractors and third parties are responsible and liable if they misuse any Consumer Information.


3.2 Utility and Device Providers

If the System is provided through your utility, a Device provider, third party System provider or other technology partner, we may share Consumer Information with your utility provider, third party Device or System provider, or other technology partner in accordance with your agreement with such utility provider or third party Device or System provider. In certain circumstances, such parties may have direct access to Consumer Information. Their obligations with respect to such Consumer Information is governed by their agreement with you, and may include use of Consumer Information to improve the quality of information they provide to you and to maintain and update contact records, including for their marketing purposes.


3.3 Compliance with the Law: Protection of Our System and Services

Because your privacy is very important to us, we have put in place commercially reasonable technical, physical and administrative measures to protect the Consumer Information that we collect. No security system is perfect, however, and we cannot guarantee that your Consumer Information will not be disclosed to unintended third-party recipients. It is possible that third parties may circumvent our security measures to unlawfully intercept or access your Consumer Information. In addition, we may be legally obligated to disclose Consumer Information to the government or third parties under certain circumstances, such as in response to a legal demand issued by a government entity, a subpoena issued in connection with a civil or criminal investigation or litigation, an order from a court or regulatory agency, or to comply with regulatory requirements. We may determine that, notwithstanding the provisions of this Policy, it is necessary or appropriate for us to disclose your Account Information and personally identifiable Usage Information to comply with the Electronic Communications Privacy Act, the Digital Millennium Copyright Act and any other relevant laws or regulations, to enforce our applicable End User License and Service Agreement or any other of our policies, to exercise our legal rights or defend against legal claims, to protect the integrity of our operations, to protect our customers, or to prevent a crime.


3.4 Affiliated Companies

We may share some or all of your Consumer Information with any parent company, subsidiary, joint venture or other company under common control with us. If another company acquires us, or acquires our assets that comprise or include your Consumer Information, we may transfer the Consumer Information to that acquiring company, which may put in place its own privacy policy with terms that are different from the terms of this Policy. In that event, the acquiring company will not be required to obtain your permission in advance, but it may provide you with notice of any material changes using the Contact Information that we have for you.


3.5 Third-Party Websites

You may have the option to enter third-party sites or pages through the System. EnergyHub cannot be assured that such third-party sites or pages follow EnergyHub’s, or equivalent, privacy policies. As such, we have no responsibility or liability for the actions or policies of such third-party sites or pages, nor do we endorse any product or service that may be mentioned or offered in such sites, and are not otherwise responsible for the content or privacy practices of such sites.


4.1 Initial Privacy Settings

The initial privacy preferences for your account, summarized below, allow us to collect, use and disclose personally identifiable Usage Information and Device Utilization Information, in addition to Account Information, in manners consistent with this Policy.


In summary, your default privacy settings are:


Information Type Default Privacy Preferences


Account Information – Required to Provide Service
Personally identifiable Usage Information – Required to Provide Service*
Device Utilization Information – Required to Provide Service


4.2 Changing your Privacy Settings: How to Opt-In or Opt-Out

If permitted by your Device provider, you may change your initial privacy settings by accessing your account through the Portals. In all cases, however, we will collect and use your Account Information to enable us to provide the System and to bill you for any Services. We will also collect and use anonymous Usage Information and Device Utilization Information for the purposes stated in this Policy. You may opt out of receiving e-mail alerts from us by following the instructions provided in the footer of each e-mail alert.


4.3 Effect of Certain Opt-Out Choices

You understand that our ability to gather and use Consumer Information may be necessary to provide certain personalized services, features, and functions. If we cannot gather certain Consumer Information (such as personally identifiable Usage Information, certain Device Utilization Information and anonymous Usage Information), we may not be able to provide such personalized services, features and functions.


4.4 Review and Update of Account Information

If you are an authorized Portal user who has been granted access to the Portal by a utility or you are an authorized user of a Mobile App, you may review your Account Information collected and stored by us and may ask us to change or update this information. If you would like to review your Account Information, you may access your account through the Portals and may make changes to your Account Information there.


4.5 “Do Not Track” Signals

EnergyHub responds to the Global Privacy Control, as described below. With respect to a different preference signal called Do not Track browser requests, EnergyHub adheres to the standards set out in this Policy and do not monitor or follow any Do Not Track browser requests.


Consistent with the Children’s Online Privacy Protection Act (“COPPA”), we will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you may use the System only with the involvement of a parent or guardian and should not submit any personal information to us. The System does not intentionally target children under 13. We comply with all applicable laws designed to protect children’s information. Children under the age of 13 should not use our System without obtaining prior parental consent.


Like many websites, our websites use “Cookies” and “Web Beacons” to collect certain information.


We use Cookies, and similar tracking technology like pixels, to recognize you, to help personalize your online experience, and for our own marketing and advertising purposes. A Cookie is a small text file that is placed on your hard disk by a web page server. These Cookies contain information that can later be read by a web page server in the domain that issued the Cookie to you. We use Cookies to store information on your computer in order to save you time by eliminating the need to enter repeatedly the same information in order to display personalized content on later visits to the websites. We also use Cookies to help us understand which parts of the websites are the most popular; where our users are going and how much time they spend at various locations within the websites. The information we collect through Cookies is anonymous (unless you click the remember me button) and we do not access any of your personally identifiable information through the Cookies.


You have the ability to decline Cookies through your web browser. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash Cookies, by changing the add-on’s settings or visiting the website of its manufacturer. If you choose to decline Cookies, however, you may not be able to use the features of the websites that depend on Cookies.


The websites may contain tiny electronic images known as Web Beacons. We may use Web Beacons to assist us in delivering cookies on the Websites, to track and measure the performance of the System and to allow us to count users who have visited those pages. Unlike Cookies, which are stored on the device, Web Beacons are typically embedded invisible on web pages or in an e-mail. We may include Web Beacons in promotional email messages in order to determine whether messages have been opened and acted upon.


When using the websites, your browser software may offer to remember your email address, password, or other credentials through its “Autocomplete” feature. Use of this feature may cause such credentials to be stored as unencrypted “cleartext” on your hard disk. Therefore, it is not advisable to use this feature on public or shared computers.


Protecting Consumer Information is an important part of our business. We do not sell or rent user information to anyone. When you contact us by email or phone regarding your account, for your security, we ask you for certain Account Information to verify your identity before accepting requests to make changes to the account. We take these steps to ensure that only you or will be able to access or change your Account Information. We use industry-standard security methods, such as encryption, to secure the communication of information throughout the System. In addition, we use industry-standard methods of securing our databases that house Consumer Information. Except as provided elsewhere in this Policy, we limit access to Consumer Information databases to our personnel who have a business need for such access, including servicing your account or aggregating Account Information or anonymous Usage Information. However, you should know that no company, including our company, can fully eliminate security risks associated with Consumer Information. As a result, while we strive to protect your information, we cannot ensure or warrant the security of any information you transmit to use or receive from us.


We require that users maintain the confidentiality of their user names and passwords. If you become aware of any unauthorized use of an account, loss of your account credentials or suspect a security breach, notify us immediately at


“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from EnergyHub asking for your personal information, including account information, please notify us at


We retain data for as long as an account is active. Within 2 year[s] of inactivity, we may delete the user account. However, at any time, users may request deletion of their accounts by emailing


8.1 Amendments to this Privacy Policy

We may occasionally update this Policy. When we do, we will also revise the “last updated” date of this Policy. We encourage you to review this Policy periodically to stay informed about the use of your Consumer Information. Please be aware that this Policy and any choices you make on the System do not necessarily apply to information you may have provided to us in the context of other of our separately operated products or services. This Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party other than EnergyHub.


8.2 Contact Us

Our intention is to be diligent in protecting your privacy by carefully following our Policy. If you would like to make suggestions or find out more about our privacy practices, please email us at We may share your messages with those within our organization who are most capable of addressing the issues contained in such messages. We may archive such messages or discard them, but your email address and email messages will only be used in accordance with this Policy.


8.3 Interpreting this Privacy Policy

Examples listed in this Policy are provided to assist your understanding of this Policy and are not intended as exhaustive lists. Section headings are provided for your convenience.


This Section 9 applies only to California residents and explains rights arising under the California Consumer Privacy Act (CCPA). The CCPA provides consumers with specific rights regarding their personal information.


You have the right to request that businesses that are subject to the CCPA (which may include your utility or thermostat or other connected Device provider) disclose certain information to you about their collection and use of your personal information over the past 12 months. In addition, you have the right to ask such businesses to delete or correct personal information collected from you, subject to certain exceptions. You also have the right to opt out of a business selling or sharing your personal information. You may ask a business to limit its use of your sensitive personal information (e.g., biometric information or ethnicity), but know that EnergyHub doesn’t use your sensitive personal information in a manner subject to that right. In the event that you request deletion, you may have to be unenrolled from the applicable program(s) that you have previously enrolled in. If a business sells personal information, you have a right to opt-out of that sale. Businesses may not discriminate against you for exercising any CCPA rights, such as the access and deletion rights described above.


Program Participants and End-Users of the Services


In your capacity as program participant or an end user of the Services, EnergyHub acts as a “service provider” under the CCPA and our receipt and collection of any consumer personal information is done on behalf of our business partners (such as utilities or Device providers) in order for us to provide services to our business partners and customers. Please direct any requests under the CCPA to the business or utility with which you have a direct relationship.


Business Contacts and Website Visitors


Sometimes we collect personal information when you’re acting on behalf of a company (e.g., as an employee, agent, or contractor) or otherwise interact with EnergyHub directly (e.g., visiting the EnergyHub website outside of receiving Services from us).


Information We Collect from Consumers (Categories, Purposes, Sources)



We collect these categories of personal information:


  • Identifiers — such as name, postal address, email address, or account name.
  • Unique and online identifiers – such as internet protocol address or device IDs.
  • Commercial information — such as records of products or services purchased.
  • Demographic information — such as gender, age, income levels, and language preferences.
  • Internet or other electronic network activity information — such as browsing history, search history and information regarding an individual’s interaction with an internet website, application, or advertisement.
  • Professional or educational information.
  • Location information.
  • Online viewing activities (e.g., videos viewed, pages viewed).
  • Inferences, such as preferences and behaviors.


We collect the above categories of personal information for the following purposes:


  • Performing our Services.
  • Auditing customer transactions.
  • Fraud prevention and authentication/ID verification.
  • Debugging errors in systems.
  • Marketing and advertising.
  • Internal research, analytics and development — e.g., user-preference analytics.
  • Developing, maintaining, provisioning or upgrading networks, services or devices.


We collect the above categories of personal information from the following sources:


  • Directly from you.
  • Automatically generated information — such as technical, equipment and usage information.
  • Your employer.
  • From other companies, such as marketing services.


We retain the personal information that we collect to achieve the purposes for which the personal information was collected. In certain cases, we may need to retain personal information for purposes required under applicable law, for tax, accounting, or audit purposes, or for other purposes permitted or required under law.


Disclosures of Personal Information, Sharing, Selling


We may have disclosed each of the above categories of personal information with the following categories of third parties who perform services on our behalf:


  • Product and services delivery companies.
  • Marketing services companies.
  • Cloud storage companies.
  • Credit reporting agencies.
  • Billing and payment processing companies.
  • Fraud prevention and authentication/identity verification entities.
  • Analytics companies.


We may allow certain third parties (such as online advertising services) to collect your personal information via automated technologies. We share the categories of personal information listed below for the business and commercial purposes of online advertising and to provide third-party social network features and functionality.


You have the right to opt out of this disclosure of your information, which may be considered a “sale” or “sharing” under California law. Beginning in January 2023, you may opt out of “sharing” or “selling” by setting a browser-level opt-out, the Global Privacy Control, sent by California consumers. You may learn how to set that signal by going to this website:

As described above, we do not directly disclose your personal information with third parties for monetary consideration. Our “selling” or “sharing” is instead confined to the context of online tracking, and so we may have “sold” or “shared” the following categories of personal information:


Category of Personal Information Category of Third Party



  • Advertising networks, data analytics providers, social networks

Commercial Information


  • Advertising networks, data analytics providers, social networks

Online Activity


  • Advertising networks, data analytics providers, social networks


We do not knowingly sell or share the personal information of minors under 16 years of age.


How to Exercise Your CCPA Rights

You can exercise any of your CCPA rights described in this section by contacting us at We may need to collect additional information about your previous interactions with EnergyHub to verify your identity. You may designate an authorized agent to submit requests on your behalf. To submit a request as an authorized agent on behalf of a consumer, please contact us at


Processor Role


Under certain states’ privacy laws, like the Virginia Consumer Data Protection Act, Colorado Privacy Act, or the Connecticut Data Privacy Act, EnergyHub acts as a data processor and your utility or Device provider will remain responsible for the handling of any personal information your utility or Device provider collects from you. You should refer to your utility or Device provider’s privacy notice for more information on their privacy practices or to exercise a consumer right under such laws (like a request to access or delete personal data).